Terms of Service
These Terms of Service ("Terms") form a binding agreement between you ("you", "Customer") and Vetmaster Science And Technology Group Corporation Limited ("we", "us", "Seller"), a company incorporated in Hong Kong, which operates this website (venusvetviewer.com) and sells licenses to the Venus Vet Viewer (VVV) desktop software. A Chinese-language version of the software license terms is available at /terms/; if the two differ, this English version prevails for purchases made through this website.
1. The product
VVV is a downloadable desktop application (Windows and macOS) for DICOM-based pre-surgical planning in veterinary orthopedics. We sell time-limited software licenses (currently annual licenses). A license is delivered electronically as a license file (license.rsp) by email. No physical goods are shipped.
2. Free trial
A free, fully-featured 30-day trial is available once per person from the Trial page. We encourage you to trial the software on the computer you intend to use before purchasing.
3. License grant
Upon payment, we grant you a personal, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use the VVV desktop application, for the license period you purchased, on one computer whose machine code you supplied at checkout. You may not share, resell, rent or transfer the license.
4. Ordering, machine code and prices
- You must supply a valid machine code, copied from the VVV application, at checkout. Orders with an invalid machine code cannot be completed. You are responsible for the accuracy of the code; the license only works on the computer it was issued for.
- Prices are shown in US dollars (USD) at checkout and are exclusive of any taxes or bank fees that may apply in your country.
- Payments are processed by our payment service provider, Stripe. We do not store your full card details.
- A contract is formed when payment is confirmed and your license is issued. You must be at least 18 years old and purchasing for professional use.
5. Delivery
The license file is emailed to the billing email address, normally within minutes of payment confirmation. See our Delivery Policy.
6. Renewal and cancellation
Licenses do not renew automatically; there are no recurring charges. Access ends when the license period expires unless you purchase a new license. Refunds are governed by our Refund Policy.
7. Acceptable use
You must not reverse-engineer, decompile, modify or create derivative works of the software, circumvent the license mechanism, share license files, or use the software unlawfully. We may suspend or revoke a license that is used in breach of these Terms.
8. Intellectual property
Venus Vet Viewer (VVV) software and the related teaching materials and underlying technology are owned by Venus (Guangzhou) Technology Co., Ltd. (维尼诗（广州）科技有限公司) ("Technology Owner"), which has licensed Vetmaster Science And Technology Group Corporation Limited to operate this website and to carry out worldwide commercial sales and payment collection. The software is licensed, not sold, to you. Implant images and manufacturer names shown in the software belong to their respective owners and are for reference only.
9. Professional use; no medical advice
VVV is a planning aid. Simulated surgical plans, measurements, implant selections and any related documents or videos are for reference only and do not replace professional judgment. All clinical decisions are made solely by the licensed veterinary professional using the software. We are not responsible for any surgical outcome or harm to any patient.
10. Warranty disclaimer and limitation of liability
To the maximum extent permitted by law, the software and services are provided "as is" without warranties of any kind, and our total liability arising from or related to the software or these Terms is limited to the amount you paid for the license in the 12 months before the claim. We are not liable for indirect, incidental or consequential loss. Nothing in these Terms limits liability that cannot be limited by law.
11. Privacy
Our handling of personal data is described in the Privacy Policy. The software processes imaging data locally on your computer.
12. Changes
We may update these Terms; the version published on this page when you place an order applies to that order.
13. Governing law and disputes
These Terms are governed by the laws of the Hong Kong Special Administrative Region. The courts of Hong Kong have non-exclusive jurisdiction, without prejudice to mandatory consumer-protection rights in your country of residence. Please contact us first at support@venusvetviewer.com so we can try to resolve any issue informally.
14. Contact
Vetmaster Science And Technology Group Corporation LimitedFlat A, 15/F, Goldfield Industrial Building, 144-150 Tai Lin Pai Road, Kwai Chung, New Territories, Hong Kong
Email: support@venusvetviewer.com