Refund Policy

Last updated: 8 November 2026

This policy applies to licenses purchased from Vetmaster Science And Technology Group Corporation Limited through venusvetviewer.com. Because the software is a digital product, delivered immediately by email, and because a free, fully-featured 30-day trial is available before you buy, licenses are generally non-refundable once issued — with the exceptions below.

When we will refund or reissue

Wrong machine code: if you entered the wrong machine code, contact us and we will reissue the license for the correct computer free of charge (one reissue per order).
Cannot be activated: if the license cannot be activated on a supported computer and we cannot fix the problem within 14 days of your report, we will refund the full amount.
Duplicate or erroneous charge: we will refund any duplicate payment or amount charged in error in full.
Non-delivery: if you did not receive your license file within 24 hours of payment confirmation (please check your spam folder first) and we cannot deliver it, we will refund in full.
Legal rights: nothing in this policy affects rights you have under mandatory consumer law in your country.

When refunds are not available

Change of mind, or no longer needing the software, after the license has been issued and activated.
Problems caused by hardware or operating systems that are not supported, which could have been identified during the free trial.
Licenses that have been shared, resold or used in breach of our Terms of Service.

How to request a refund

Email support@venusvetviewer.com within 30 days of purchase with your order number and the reason. We reply within 3 business days.

How refunds are paid

Approved refunds are returned to the original payment method (card, Alipay or WeChat Pay) through our payment provider, Stripe. Depending on your bank or wallet, the refund may take 5–10 business days to appear. Once a refund is issued, the corresponding license may no longer be used and is not eligible for support or updates.

Seller

Vetmaster Science And Technology Group Corporation Limited
Flat A, 15/F, Goldfield Industrial Building, 144-150 Tai Lin Pai Road, Kwai Chung, New Territories, Hong Kong
Email: support@venusvetviewer.com