Delivery Policy

Last updated: 8 November 2026

This is a digital product. No physical goods are shipped and no shipping fees apply.

How delivery works

1. Download and install the VVV desktop application (Windows 64-bit, macOS Intel or macOS Apple Silicon) from the Trial page.
2. Open the application and copy the machine code.
3. Place your order and paste the machine code at checkout.
4. After your payment is confirmed, your license file (license.rsp) is generated automatically and emailed to your billing email address, normally within a few minutes. The order is then marked "Completed".
5. Download the attachment and import it in the VVV application. The license period starts when the license is issued.

If you did not receive the email

Check your spam/junk folder, then contact support@venusvetviewer.com with your order number. We will resend the license file.

Availability

We sell worldwide, except where prohibited by applicable sanctions or export-control laws. Seller: Vetmaster Science And Technology Group Corporation Limited, Hong Kong.