Privacy Policy
This Privacy Policy explains how Vetmaster Science And Technology Group Corporation Limited ("we", "us"), the operator of venusvetviewer.com and the seller of Venus Vet Viewer (VVV) licenses, collects and uses personal data. We act as the data controller. A Chinese-language version is available at /privacy-policy/.
1. Data we collect
- Account data: name, email address and password hash when you create an account.
- Order data: billing name, email, country, the items ordered, the machine code you supply for license binding, and payment status. We never see or store your full card number; card, Alipay and WeChat Pay payments are handled by Stripe.
- License data: license period, a hash of your machine code, and issue records.
- Trial data: email address and machine-code hash, used to enforce one trial per person.
- Support data: messages you send to support@venusvetviewer.com.
- Technical data: IP address, browser type and pages visited, collected through server logs and our self-hosted privacy-friendly analytics (no third-party advertising trackers).
Imaging data: the VVV desktop software processes DICOM images and surgical plans locally on your computer. We do not receive, upload or store them.
2. Why we use it
- To process payments and issue, deliver and support your license (performance of contract).
- To prevent fraud, abuse and repeated trials (legitimate interests).
- To send transactional emails (order confirmation, license delivery, support replies).
- To comply with legal obligations such as tax and accounting records.
- To improve the website and software (legitimate interests, aggregated analytics).
We do not sell your personal data and do not send marketing emails without your consent.
3. Who we share it with
- Stripe, Inc. and its affiliates — payment processing, fraud prevention and, where you choose them, Alipay and WeChat Pay.
- Email delivery and hosting providers — to send your license and host this website.
- Our technology owner and affiliates (Venus (Guangzhou) Technology Co., Ltd.) — only to the extent needed to provide technical support and maintain the licensing system.
- Authorities — where required by law.
4. International transfers
We are based in Hong Kong; our servers and service providers may be located in other countries. By using the website you understand your data may be transferred to and processed in those countries with appropriate safeguards.
5. Retention
Order and license records are kept for as long as needed to provide support and for statutory accounting periods (generally up to 7 years). Other data is deleted or anonymised when no longer needed.
6. Your rights
Subject to applicable law (including the Hong Kong Personal Data (Privacy) Ordinance and, where applicable, the GDPR), you may request access to, correction of, export of, or erasure of your personal data. Logged-in customers can submit a request under My Account → Privacy & Data, or email support@venusvetviewer.com. We respond within 30 days.
7. Cookies
We use essential cookies for login, cart and checkout, and privacy-friendly analytics. We do not use advertising cookies. Stripe may set cookies on the checkout to prevent fraud.
8. Security
All traffic is encrypted with HTTPS; the license-signing key is isolated in a separate internal service, not in the web application; access is restricted. No system is completely secure, but we take reasonable measures to protect your data.
9. Children
The service is for professional users aged 18 or over.
10. Changes and contact
We will post changes on this page. Questions or complaints:
Vetmaster Science And Technology Group Corporation LimitedFlat A, 15/F, Goldfield Industrial Building, 144-150 Tai Lin Pai Road, Kwai Chung, New Territories, Hong Kong
Email: support@venusvetviewer.com